Refund policy

Return & Refund Policy

Last updated: August 2026

At AQ Fashion, customer satisfaction is our top priority. Please read our return and refund policy carefully.

Eligibility for Returns

We accept returns under the following conditions:

• The product received is damaged or defective
• The product received is incorrect (wrong item or size sent)
• The product has a manufacturing defect
• The item is significantly different from the description on our website

Non-Returnable Items

• Items that have been used, washed, or altered
• Items returned without original tags and packaging
• Sale or clearance items (unless damaged or defective)

Return Window

Returns must be initiated within 7 days of receiving your order.

How to Initiate a Return

1. Contact us at [your email] with your order number and photos of the damaged/incorrect item.
2. Our team will review and respond within 2–3 business days.
3. Once approved, we will arrange a pickup or provide return shipping instructions.

Refund Process

• Refunds will be processed within 5–7 business days after we receive and inspect the returned item.
• Refunds will be credited to the original payment method.

Exchange

We offer exchanges for damaged or incorrect items, subject to availability.

For any queries, contact us at aqfashion2017@gmail.com