Terms of service

TERMS OF SERVICE

Last Updated: August 31, 2026

Welcome to AQ Fashion. These Terms of Service (“Terms”) govern your use of the AQ Fashion website, including browsing, purchasing products, creating an account, and using any services or features available through our website.

By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.

1. ABOUT AQ FASHION

AQ Fashion is a beauty and cosmetics brand offering products including nail polish and other beauty-related products through our online store.

Throughout these Terms, “AQ Fashion,” “we,” “us,” and “our” refer to AQ Fashion. “You” or “customer” refers to any person accessing or using our website or purchasing our products.

2. ELIGIBILITY

By using our website, you confirm that:

  • You are legally capable of entering into a binding agreement.

  • The information you provide to us is accurate and complete.

  • You will use our website only for lawful purposes.

  • You will not misuse, disrupt, or attempt to gain unauthorized access to our website or systems.

If you are purchasing on behalf of another person or business, you confirm that you have the authority to do so.

3. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, images, shades, prices, specifications, and other information displayed on our website are accurate.

However:

  • Actual product colors may vary slightly depending on your device screen, display settings, lighting, or photography.

  • Product packaging, labels, or design may occasionally differ from images shown on the website.

  • We reserve the right to correct errors, inaccuracies, or omissions in product information at any time.

  • Product availability may change without prior notice.

We do not guarantee that every product displayed on the website will always be available.

4. PRICES

All product prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

Prices may change at any time without prior notice.

We reserve the right to correct pricing errors. If an order has been placed with an incorrect price due to a technical or human error, we may contact you regarding the order or cancel the order and provide an appropriate refund where applicable.

Shipping charges, taxes, or other applicable charges may be displayed separately during checkout.

5. ORDERS

When you place an order through our website, you are making a request to purchase the selected products.

After placing an order, you may receive an order confirmation by email, SMS, WhatsApp, or other available communication methods.

An order confirmation does not necessarily guarantee that the order will be fulfilled.

We reserve the right to cancel or refuse an order for reasons including:

  • Product availability issues

  • Incorrect pricing or product information

  • Suspected fraudulent or unauthorized activity

  • Incorrect customer or delivery information

  • Payment-related issues

  • Technical errors

  • Other legitimate business or operational reasons

If we cancel an order for which payment has already been received, the applicable amount will be refunded using the available payment/refund method.

6. PAYMENT

Payments may be processed through third-party payment service providers available on our website.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

AQ Fashion does not knowingly store complete payment card details on its own systems where payment processing is handled by third-party payment providers.

We are not responsible for temporary payment gateway failures, bank processing delays, declined transactions, or other issues caused by third-party payment providers.

7. SHIPPING AND DELIVERY

We aim to process and dispatch orders within the timeframe communicated on our website.

Delivery times may vary depending on:

  • Delivery location

  • Courier availability

  • Weather conditions

  • Public holidays

  • Transportation delays

  • Unforeseen circumstances

  • Other circumstances beyond our reasonable control

Once an order has been handed over to the shipping/courier partner, delivery may be subject to the courier company's policies and timelines.

Customers are responsible for providing a complete and accurate shipping address, phone number, and other required delivery information.

AQ Fashion will not be responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

For complete details, please refer to our Shipping Policy.

8. RETURNS, REFUNDS AND CANCELLATIONS

Returns, refunds, replacements, and order cancellations are subject to our applicable Return & Refund Policy.

Certain products may not be eligible for return due to hygiene, safety, cosmetic, or product-condition considerations.

Customers should review our Return & Refund Policy before placing an order.

Where a refund is approved, the refund will generally be processed through the applicable payment method or another method available under our refund procedures.

9. COSMETIC PRODUCT USE

Our beauty products should be used according to the instructions provided on the product packaging or website.

Customers should:

  • Read product instructions before use.

  • Avoid using a product if you know or suspect that you are allergic to any of its ingredients.

  • Stop using a product if irritation, redness, burning, itching, or other unexpected reactions occur.

  • Keep products away from children unless the product is specifically intended for them.

  • Avoid contact with eyes unless the product is specifically designed for use around the eyes.

  • Store products as instructed on the packaging.

AQ Fashion is not responsible for reactions resulting from improper use, misuse, failure to follow product instructions, or use of products contrary to their intended purpose.

If you have concerns about an allergic reaction or other health-related issue, seek appropriate professional medical advice.

10. USER ACCOUNTS

Certain features of our website may require you to create an account.

You are responsible for:

  • Providing accurate account information.

  • Keeping your login credentials confidential.

  • Maintaining the security of your account.

  • Informing us if you believe your account has been accessed without authorization.

You are responsible for activities conducted through your account unless caused by circumstances outside your reasonable control.

We reserve the right to suspend or terminate accounts that violate these Terms or are suspected of being used for fraudulent or unlawful activities.

11. PROMOTIONS, DISCOUNTS AND REWARDS

From time to time, AQ Fashion may offer discounts, promotional codes, games, contests, rewards, spin-wheel offers, loyalty benefits, or other promotional activities.

Such promotions may have additional terms, eligibility requirements, expiry dates, limits, or restrictions.

Unless expressly stated otherwise:

  • Promotional offers cannot be exchanged for cash.

  • Offers may not be combined with other promotions.

  • AQ Fashion may modify or discontinue a promotion where reasonably necessary.

  • Promotional rewards may be subject to product availability and applicable conditions.

  • We reserve the right to cancel rewards obtained through misuse, manipulation, fraud, or technical exploitation.

12. INTELLECTUAL PROPERTY

All content available on the AQ Fashion website, including but not limited to:

  • Brand name and logo

  • Product photographs

  • Videos

  • Graphics

  • Website design

  • Text

  • Product descriptions

  • Icons

  • Layouts

  • Promotional materials

is owned by or licensed to AQ Fashion and may be protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, sell, publish, or commercially exploit our website content without our prior written permission.

13. PROHIBITED USE

You agree not to:

  • Use the website for unlawful purposes.

  • Attempt to gain unauthorized access to our website or systems.

  • Introduce viruses, malware, or harmful code.

  • Interfere with website functionality.

  • Scrape or systematically copy website content without permission.

  • Create fraudulent accounts or orders.

  • Abuse promotional offers or rewards.

  • Use automated systems to manipulate website features.

  • Impersonate AQ Fashion or another person or business.

  • Engage in activity that could damage AQ Fashion, our customers, or our website.

We reserve the right to restrict or terminate access to users who violate these Terms.

14. THIRD-PARTY SERVICES

Our website may use third-party services such as payment gateways, courier services, analytics providers, advertising platforms, social media integrations, and other service providers.

Third-party services may have their own terms and privacy policies.

AQ Fashion is not responsible for the independent practices, availability, or policies of third-party services.

15. WEBSITE AVAILABILITY

We make reasonable efforts to keep our website available and functioning properly. However, we do not guarantee that the website will always be:

  • Available without interruption

  • Free from errors

  • Free from viruses or other harmful components

  • Compatible with every device or browser

We may temporarily suspend or modify the website for maintenance, updates, security, technical issues, or other operational reasons.

16. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, AQ Fashion will not be liable for indirect, incidental, special, or consequential losses arising from your use of our website or products.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

17. INDEMNIFICATION

You agree to indemnify and hold harmless AQ Fashion, its owners, employees, representatives, and service providers from claims, losses, liabilities, damages, or expenses arising from:

  • Your violation of these Terms.

  • Your misuse of our website or products.

  • Your violation of applicable laws or third-party rights.

  • Fraudulent or unauthorized activity associated with your use of our website.

18. PRIVACY

Your use of our website is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and protect information associated with your use of our website.

19. CHANGES TO THESE TERMS

AQ Fashion may update or modify these Terms from time to time.

Changes will become effective when the updated Terms are published on our website, unless otherwise stated.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms.

20. GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising in connection with these Terms or your use of the website shall be subject to the jurisdiction of the appropriate courts in India.

21. SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to remain in full force and effect.

22. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies displayed on our website, constitute the terms governing your use of our website and purchase of our products.

23. CONTACT US

If you have questions regarding these Terms of Service, orders, products, or other matters, please contact AQ Fashion through the contact information provided on our website.

AQ Fashion
Email: aqfashion2017@gmail.com